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Microsoft® Teams replaces Skype for Business Online as Microsoft’s professional online meeting solution. Teams combines instant messaging, video conferencing, calling, and document collaboration into a single, integrated app – and enables exciting new ways. Oct 11, 2011 October 21 – Microsoft Lync for Mac 2011 client update released today This update addresses two known issues: Lync for Mac sign-in into Office 365 Installation of Mac OS X Lion 10.7.2 causes Lync for Mac to become inoperable The Lync for Mac client is supported with Office 365 however we have an issue under.
-->Contains information about how to troubleshoot Lync for Mac issues in Skype for Business Online for Office 365. Discusses how to sign in to Skype for Business Online by using Lync for Mac and how to collect log files for Lync for Mac issues. Oct 28, 2012 Microsoft Lync Basic 2013 gives you instant messaging (IM), audio and video calls, online meetings, availability (presence) information, and sharing capabilities all from one, easy-to-use program. It’s a slimmer version of the full Lync 2013 client and provides the same core functionality. Mar 23, 2016 Microsoft Lync / Skype for Business Wireshark Plugin A Wireshark plugin for decoding ICE/TURN/STUN/RTP/RTCP traffic created by Lync / Skype for Business clients and servers. To join a Lync Meeting, you need to have received a Lync Meeting request, usually sent in email. How does it work? You’ll find detailed how-to instructions on joining a Lync Meeting with a computer or mobile device, or by phone. You’ll also find troubleshooting tips specific to your situation. Estimated time of completion: 10-15 minutes.
You must have Office 365 global admin permissions to set up Skype for Business. If you have a firewall or proxy server that restricts access to parts of the web, consider hiring a Microsoft partner to set up Skype for Business for you.
Setting up Skype
Looks like you need help setting up Skype with your Office 365 subscription. You can follow the steps in this article to get your setup completed.
1. Plan for Skype for Business
If you have Office 365 Business Premium or Business Essentials, you can use Skype for Business to make online calls to other people in your business who are on your subscription. For example, if your business has 10 people, you'll be able to Start using Skype for Business for IM and online meetings each other, and Meetings with Skype for Business using Skype for Business after performing the steps 2-6 below. And you can Set up a Skype for Business meeting in Outlook to online meetings, too!
If you want to use Skype for Business to make and receive calls from people external to your business:
Option 1. Use the free Skype app. If you have a very small business (for example, 1-2 people), using the Skype app is the better way to go. It's less expensive to use for domestic and international calls. You can still hold conference calls, make video calls, and share your desktop for presentations. Check out the rates and payment options.
Option 2. Upgrade your plan, and buy the Phone System and a Calling Plan for Office 365. The easiest way to find out how much this costs, and then make the switch, is to Contact support for business products - Admin Help and have them do everything for you.
To learn more, see Plan your setup of Office 365 for business.
2. Sign in to Office 365
Skype for Business Online is part of the Office 365 suite of services. To set up Skype for Business Online, you need to sign in to Office 365. Here's how you do that:
Locate your Office 365 user ID (for example, rob@fourthcoffee.com ). You received an email from the Microsoft Online Services Team that contains the Office 365 user ID that you created when you purchased Skype for Business Online. The mail looks something like this:
Sign in to the admin center and enter your Office 365 user ID and password.
3. Set up your domain and users
Now that you're signed in to Office 365, you can set up your domain and people in your organization to use Skype for Business Online.
Add a domain and users to Office 365: Use the Office 365 setup wizard to set up your custom domain (such as fourthcoffee.com) with Office 365. By default, the Office 365 setup wizard includes setting up Skype for Business Online and creating your Skype for Business user IDs. If you already used the wizard to set up your domain for Office 365, then you've completed this step.
Check your domain and DNS connections: Use our tool - the domains troubleshooter - to check that your domain and DNS settings are correct. Doing this now will go a long way to helping figure out any setup issues later since you'll be able to eliminate DNS settings as the source of future issues.
Office 365 URLs and IP address ranges: Most small businesses don't need to do this step. But if you have a firewall or proxy server that restricts access to parts of the web, you must create rules to allow access to the Skype for Business Online endpoints. This is an advanced step best performed by someone experienced with configuring firewalls and proxy servers. If you haven't done this before, consider hiring a Microsoft partner to set up Skype for Business for you.
4. Set up IM and presence in your organization
Instant Messaging (IM) and presence (Control access to your presence information in Skype for Business) are basic features included with Skype for Business. By default, the people in your business can Skype and IM with each other.
Choose who else your Skype for Business users can communicate with:
Allow users to contact external Skype for Business users Both you and the other business will need to configure your systems.
IMPORTANT: If you have two domains in your business, such as rob@contosowest.com and ina@contosoeast.com, you need to do this step so all of your users can communicate with each other.
Let Skype for Business users add Skype contacts outside your business
Choose who sees whether co-workers are online: The presence feature shows who's online and what their availability is, such as available, busy, away, or presenting.
You can choose the default settings for everyone in your business:
Automatically display a person's online presence to everyone in the organization
Display a person's online presence only to their contacts
For instructions, see Configure presence in Skype for Business Online.
5. Download and install Skype for Business
Lync Web App For Mac
To use Skype for Business on your PC, Mac, or mobile device, you and other people in your business have to first install the Skype for Business download on your devices.
Install Skype for Business: Instructions for how to download the app from the Office 365 portal, and install it on your PC or Mac.
Deploy the Skype for Business client in Office 365: Instructions for deploying the app in a large enterprise.
Install Skype for Business: Download, install, and sign in to Skype for Business on Android devices, iOS devices, and Windows phones.
Turn on or off mobile phone notifications: When you have Skype for Business installed on a mobile device, you and others in your business can receive alerts about incoming and missed instant messages.
6. Test to make sure everything is working
First, test whether you and others in your business can Video: Sign in and out of Skype for Business. Check that you can IM each other, see each other's presence, and try a quick meeting.
Problems? Do the following:
Need help signing in to Skype for Business? of common sign-in problems.
Contact support for business products - Admin Help. We're here to help!
Do you want to set up other available features?
Before setting up more features, make sure you have licenses for them. Skype for Business and Microsoft Teams add-on licensing
Set up Audio Conferencing
Sometimes people in your organization will need to use a phone to call into a meeting. Skype for Business includes the Audio Conferencing feature for just this situation! People can call into Skype for Business meetings using a phone, instead of using the Skype for Business app on a mobile device or PC.
Set up Phone System and the Calling plans in Office 365
The Phone System feature in Office 365 gives you a phone system for your business. Calls to other Skype for Business people in your organization are free, and your employees can receive voicemail from each other and outside callers. Here's what you get with Phone System.
When you add the Calling Plan service, your employees get a primary phone number in Skype for Business. They can make and receive phone calls outside of your business. They can make voice calls across VoIP phones, PCs, and mobile devices. And, in case of emergencies, they can call 911 for help.
For step-by-step setup instructions, see Set up Calling Plans.
Set up Skype Meeting Broadcast
Skype Meeting Broadcast is a feature that lets you produce, host, and broadcast meetings with up to 10,000 attendees. To learn more about how it works, see What is a Skype Meeting Broadcast?Get microsoft windows xbox controller to work on mac.
Here's an overview of the steps to set up Skype Meeting Broadcast:
Assign or remove licenses for Office 365 for business: Assign Skype for Business Online or Enterprise Plan licenses to everyone who is going to host a Broadcast meeting.
Enable Skype Meeting Broadcast: By default, this feature isn't enabled. After you turn it on, your users will be able to host broadcast meetings with other people in your organization.
Set up your network for Skype Meeting Broadcast: If you want to host webinars and other broadcasts with attendees outside of your organization, you need to configure your network.
Schedule a Skype Meeting Broadcast and have a Join a Skype Meeting Broadcast: Make sure broadcast meetings work by scheduling a Skype Meeting Broadcast at https://portal.broadcast.skype.com and then having someone try to join the meeting.
Learn about network connectivity requirements
The quality of audio, video, and application sharing in Skype for Business is greatly impacted by the quality of end-to-end network connectivity. For an optimal experience, it is important to make sure there is a high-quality connection between your company network and Skype for Business Online. For network and tuning information, see Tune Skype for Business Online performance.
All done setting up? Getting started using Skype for Business
Skype for Business training: Check out this list of training topics to help you get started quickly!
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Lync For Mac 2011
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-->Introduction
This article contains information about how to troubleshoot Lync for Mac issues in Skype for Business Online (formerly Lync Online). It also discusses how to sign in to Skype for Business Online by using Lync for Mac and how to collect log files and system information for Lync for Mac issues.
Procedure
Before you troubleshoot
First, make sure that users follow the correct steps when they sign in to Skype for Business Online. If users are signing in to Skype for Business Online correctly and the issue persists, use one or more of the other methods later in this article to troubleshoot the issue, as appropriate for your situation.
Note
To connect Lync for Mac 2011 to Skype for Business Online in Office 365, you must have Lync for Mac version 14.0.6 or a later version installed. If you use a version that's earlier than version 14.0.6, you may have problems when you sign in to Skype for Business Online because earlier versions have issues that prevent authentication to Skype for Business Online. You can find the latest update at Update for Lync for Mac 2011.
Make sure that users follow the correct steps when they sign in to Skype for Business Online
To sign in to Skype for Business Online by using Lync for Mac, users should follow these steps:
Start Lync for Mac.
Enter your email address, user ID, and password.
Next to Sign in as, select the presence status that you want to display after you sign in.
If you want to save your credentials, click to select the Remember my password check box. Your credentials will be saved in the Mac OS Keychain and will work until the next time that your password changes or expires.
To configure additional options for connecting to Skype for Business Online, click Advanced. You can configure the following options:
Automatic Configuration: In most cases, this is the correct setting. If the necessary DNS records are present and automatic configuration isn't working, try Manual Configuration.
Manual Configuration: Select this option if automatic configuration is failing, and specify the following values:
- Internal server name: sipdir.online.lync.com:443
- External server name: sipdir.online.lync.com:443
Kerberos authentication:Leave this option cleared. Office 365 uses the Microsoft Azure AD authentication system for authentication.
If you still can't sign in
The following table describes error messages that may occur when users sign in or use Lync for Mac with Skype for Business Online.
Error | Cause | Type | Resolution |
---|---|---|---|
The service might not be available, or you might not be connected to the Internet. Make sure the server is available. Also, make sure your network connection cable is securely connected. | This issue may occur if Lync can’t detect a suitable Lync Server. | Client | To troubleshoot this issue, see the Make sure that users follow the correct steps when they sign in to Skype for Business Online section. |
Lync was unable to sign in. Please verify your logon credentials and try again. If the problem continues, please contact your support team. | Various causes. | Client | To troubleshoot this issue, see the Users may be unable to sign in unless they first use an incorrect sign-in address section. |
The user name, password, or domain appears to be incorrect. Ensure that you entered them correctly. If the problem continues, please contact your support team. | This issue may occur in scenarios in which a federated user tries to sign in, and this user has a password that's longer than 16 characters. | User Account | To troubleshoot this issue, see the Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters section. |
EXC_BAD_ACCESS | This issue may occur if Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online. | Client | To troubleshoot this issue, see the Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error or Clear cached data and corrupted certificates in Lync sections. |
Troubleshoot Lync for Mac issues
Use one or more of the following methods, as appropriate for your situation.
Users may be unable to sign in unless they first use an incorrect sign-in address
Try to sign in to Skype for Business Online by using an incorrect sign-in address. That is, a sign-in address that you know won't work. For example, EmailAddress @contoso.com.
Note
When you do this, sign-in will fail. This is expected behavior.
After the sign-in fails, sign in by using the correct sign-in address. For example, EmailAddress@contoso.com.
If Lync for Mac stops working after an Internet connectivity issue, flush the DNS cache
To flush the DNS cache, do one of the following, depending on the version of Mac OS that you're running:
- If you're running Mac OS X 10.5, Mac OS X 10.6, or Mac OS X 10.7 Lion, start Terminal, and then run the following command: dscacheutil -flushcache
- If you're running Mac OS X 10.4 Tiger, start Terminal, and then run the following command: lookupd -flushcache
Clear cached data and corrupted certificates in Lync
First, delete the following folders:
- Users/Home Folder/Library/Caches/com.microsoft.Lync
- Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
Then, delete any corrupted or cached certificates. To do this, follow these steps:
Open the Keychain Access certificate management utility. To do this, in Finder, click Applications, click Utilities, and then click Keychain Access. Or, search for Keychain Access by using Spotlight.
In the left pane, click login, and then click Certificates.
In the right pane, find a certificate that's named Unknown or Communications Server, select it, and then delete it.
Note You may have to unlock your keychain by using your password.
Close Keychain Access.
Restart Lync for Mac.
Important
Before you perform the next step, try reproduce the issue by using a new test user account. If the issue doesn't repeat in the new account, then follow these steps:
Open Keychain Access Preferences, and then click Reset My Default Keychain.
Open Finder, locate the following folders, and then delete them:
/Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync Data
/Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters
Organizations that have on-premises customer password policies may allow for passwords to exceed 16 characters. By default, the password policy in Office 365 restricts passwords to 16 characters or less. Because of the Windows Challenge/Response (NTLM) authentication mechanism in the Mac OS, passwords that are longer than 16 characters aren't recognized correctly, and this causes sign-in to fail.
To work around this issue, the user should change his or her password to be 16 characters or less.
Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error
This error message usually occurs when Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online. This scenario isn't supported in Skype for Business Online. For the best experience, you should use both Skype for Business Online and Exchange Online. However, if that isn't an option, follow these steps as a potential workaround:
Open Finder, locate the following folder, and then delete it:
DocumentsMicrosoft User DataMicrosoft Lync Data
Start Lync for Mac, and then sign in to Skype for Business Online.
On the Lync for Mac menu, click Preferences, click Account, and then clear the Use Microsoft Exchange for managing personal information check box.
Note You must perform step 3 quickly after you sign in.
Collect log files and system information for Lync for Mac issues
To collect log files and system information for Lync for Mac issues, follow these steps:
Verify the version of the operating system that's used.
Verify the error message that's returned.
Turn on logging for troubleshooting in Lync for Mac. To do this, follow these steps:
- On the Lync menu, click Preferences, and then click General.
- Under Logging, click to select the Turn on logging for troubleshooting check box.
Exit Lync for Mac, and then restart Lync for Mac to create a log file.
Reproduce the issue.
Turn off logging for troubleshooting. To do this, follow these steps:
- On the Lync menu, click Preferences, and then click General.
- Under Logging, clear the Turn on logging for troubleshooting check box.
Collect the log files for Lync for Mac. To do this, follow these steps:
On the menu bar in Finder, click Go, and then click Go to Folder.
In the Go to the folder box, type the path of the logs folder. For example, type /user//library/logs. Then, click Go.
Note
<Useraccountfolder> is usually the same as the user name that the user uses to log on the computer. The user name can also be found next to the House icon at the top of the Finder window.
In the Logs folder, collect the log files.
Uninstall and reinstall Lync for Mac 2011
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If the steps in this article don't resolve the issue, try to do a clean uninstallation of Lync for Mac 2011, and then reinstall the application. For more information about how to do a clean uninstallation of Lync for Mac 2011, see How to do a clean uninstallation of Lync for Mac 2011.
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More Information
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If you're using third-party virtualization software for the Mac, it can coincide with various performance-related issues including but not limited to slow desktop sharing, unexpected poor media quality, possible sign-in and Exchange integration issues. In order to continue, Microsoft technical support may have to confirm that the issue occurs on a computer where the third-party virtualization software isn’t present.
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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